Terms and Conditions

Your contracting party is Cardmaster GmbH, Bahnhofstraße 4, 53783 Eitorf, Deutschland ("we"). These terms apply, in the version published at the time of your order, to every contract concluded through this website.

A consumer under sec. 13 of the German Civil Code (BGB) is anyone entering into the contract for purposes predominantly outside their trade or profession. A trader under sec. 14 BGB acts in the course of such activity. Some clauses below apply expressly to one group only; where nothing is said, they apply to both.

Deviating terms of the customer do not become part of the contract, even if we do not expressly object to them.

We sell to end customers in ordinary quantities. Where an order is evidently intended for resale (particularly on limited releases), we reserve the right to cap quantities or to decline the contract.

Listing items in the shop is not a binding offer but an invitation for you to make one. By clicking "Order with obligation to pay", you make a binding offer for the items in your basket.

We acknowledge receipt of your order by email without delay. That acknowledgement is not yet an acceptance. The contract of sale comes into being when we expressly declare acceptance or dispatch the goods, at the latest when your payment method is charged.

Before submitting, you can review your entries at every step of the checkout and correct them using your browser's back function or by editing the basket. Until you click the order button, closing the window cancels everything.

Because nearly every item is one of a kind, your selection is reserved for 45 minutes from the start of checkout. If payment does not follow within that window, the goods are released again. Should a contract exceptionally cover an item already sold, we will tell you immediately and refund any payment in full.

The contract languages are German, French and English. The German version of these terms prevails; the translations serve comprehension. We store the contract text and send you the order details together with these terms in the confirmation email. After the contract is concluded, the order remains viewable through the link in that email.

All prices are final prices in euros and include statutory VAT. Second-hand collectibles acquired from private individuals fall under the margin scheme of sec. 25a UStG; VAT is not shown separately on those invoices.

Shipping costs are shown separately in the basket and in the order summary before you submit the order. The total displayed immediately before you click the order button is the one that counts.

Deliveries to Switzerland may attract customs duties, import VAT and clearance fees. Those costs are borne by the customer; they are not charged by us and are not included in our prices.

Payment is processed by our provider Stripe. Credit and debit cards (Visa, Mastercard, American Express), PayPal, Klarna and SEPA direct debit are available. Which methods appear in a given case depends on your delivery country and the order value.

The purchase price falls due immediately and without deduction when the contract is concluded. For deferred payment methods, the relevant provider's terms apply in addition; the contract of sale itself is unaffected.

If a direct debit fails or a payment is reversed through no fault of ours, you bear the resulting bank charges. You remain free to prove that the loss was lower.

We deliver to Germany, Austria, Switzerland, France, Belgium, Luxembourg, the Netherlands, Italy, Spain and Portugal. Delivery to parcel lockers is possible; to PO boxes it is not.

Items in stock are handed to the carrier within one business day of payment as a rule. Transit normally takes one to three business days within Germany and three to seven business days to the other delivery countries. Any different figure on the product page takes precedence.

We ship insured and tracked only. Single cards and graded slabs leave us in rigid protective packaging. If a parcel arrives damaged, tell us within seven days and keep the packaging: it makes the claim with the carrier far easier. Your statutory rights neither depend on that report nor are limited by it.

If an item turns out to be unavailable despite careful sourcing, we will tell you immediately and refund anything already paid in full. Partial deliveries are made only with your agreement and never cost you extra postage.

The goods remain our property until paid for in full. Towards traders we retain title until all claims from the ongoing business relationship have been settled.

To exercise the right of withdrawal, you must inform us (Cardmaster GmbH, Bahnhofstraße 4, 53783 Eitorf, Deutschland, contact@cardmasterstore.de, +49 1573 1172797) of your decision by an unequivocal statement, for example a letter or an email. You may use the model form reproduced below, though you are not obliged to.

To meet the withdrawal deadline, it is sufficient for you to send your communication before the period has expired.

Effects of withdrawal: if you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed of your decision. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earlier.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

— End of the withdrawal information —

Sealed displays, boosters and Mystery Packs are not excluded from the right of withdrawal: the exception in sec. 312g(2) no. 3 BGB covers sealed goods unsuitable for return for reasons of health protection or hygiene, and sec. 312g(2) no. 6 BGB covers sealed audio or video recordings and software. Trading cards fall into neither group.

Breaking a seal is nevertheless not necessary to examine the goods. If a seal is broken or packs are opened, we therefore claim compensation for the loss in value; for an opened product that is usually the gap between the sealed and the opened market value, and it can be substantial. Your right of withdrawal remains; the amount refunded is reduced accordingly.

For graded cards, cracking the slab is always handling beyond what is necessary: the condition is fully verifiable from the outside. An opened slab is worthless as a graded card, and the compensation equals the purchase price less the residual value of the raw card.

Please return items well padded and insured to the address given above. We cannot accept postage-due shipments; this does not affect your right of withdrawal but does delay processing.

If you wish to withdraw from the contract, please complete and return this form. Using it is optional.

• To Cardmaster GmbH, Bahnhofstraße 4, 53783 Eitorf, Deutschland, email: contact@cardmasterstore.de
• I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):
• Ordered on (*) / received on (*):
• Order number:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:
• (*) Delete as appropriate.

Statutory liability for defects applies. For consumers the limitation period is two years from receipt of the goods. We do not shorten it to one year for second-hand collectibles, although German law would allow it.

Towards traders the limitation period is one year from delivery; the duty to examine and give notice of defects under sec. 377 of the German Commercial Code (HGB) remains. In both cases, claims based on fraudulent concealment, on a guarantee, or arising from injury to life, body or health remain unaffected.

There is no defect where the item matches the condition described on its product page. For trading cards that expressly includes age- and production-related characteristics such as centring, cut edges, print dots or light surface marks, insofar as they are described or visible in the product photos.

Every single card is examined for authenticity before listing and its condition described using the scales customary in the collectors' market. Unless expressly stated otherwise, the photos show the actual item offered. For sealed products the condition description refers to the packaging, not to its contents.

We guarantee the authenticity of every card we sell. Should a card prove to be counterfeit, we take it back without any time limit and refund the full purchase price plus return postage; further statutory claims remain unaffected.

Grades on graded cards come from PSA, BGS and PCA. We reproduce their grade and certificate number unchanged so that you can verify them in the relevant database. A grade is a third party's assessment, not an assurance from us: we are answerable for the card matching its certificate and for the slab being intact, not for the correctness of someone else's assessment. We do not cover regrades obtained after you resubmit a card yourself.

A Mystery Pack is a contract of sale for goods whose contents are assembled at random. You buy a pack whose composition we describe before purchase without naming the individual card.

For every pack, the product page publishes all tiers, the probability of each in 1:N notation and as a percentage, and the guaranteed minimum value of that tier. These figures form part of the agreed characteristics: they bind us and are re-checked every time a pack is restocked.

Allocation is drawn at random from the stock loaded. There is no entitlement to a particular tier, card or series, and none to exchange the contents. There is no balancing across several purchases: each pack is its own transaction and earlier results do not influence later ones.

Mystery Packs are not gambling within the meaning of the German Interstate Treaty on Gambling. You pay a fixed price for goods whose value you receive in every case; there is no stake placed against the chance of a money prize. We do not buy pack contents back and pay out no winnings.

The right of withdrawal in section 7 applies to Mystery Packs as well. Once a pack is opened you owe the compensation described in section 8, since the contents are then known and the pack can no longer be sold.

A pre-order reserves you a share of our allocation from the distributor. Only the deposit shown on the product page is due on reservation; the balance falls due once the goods have reached us. We request it by email and ship as soon as it arrives.

Stated dispatch dates rest on the publisher's announcements and remain subject to them. If a date moves, we will tell you; if it moves by more than four weeks, you may cancel the contract free of charge and have your deposit back in full.

If a release is cancelled, or our allocation is cut so that we cannot deliver, we withdraw from the contract and refund the deposit in full. No further claims arise in that case unless we are at fault.

Your right of withdrawal under section 7 is unaffected: even for a pre-order the period starts only when you receive the goods. If you fail to pay the requested balance despite a reminder and a reasonable additional period, we may withdraw from the contract and set our loss off against the deposit; you remain free to prove that the loss was lower.

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and to the extent of any guarantee we have given.

For slight negligence we are liable only for breach of material contractual obligations, those whose fulfilment makes proper performance of the contract possible in the first place and on whose observance you may regularly rely. Liability is then limited to the foreseeable damage typical for this type of contract at the time it was concluded. Any liability beyond that is excluded.

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board. The European Commission's online dispute resolution platform was discontinued on 20 July 2025.

If something is wrong, please come to us first. We acknowledge complaints within one business day and come back to you with a proposal.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer habitually resident in another state, the mandatory consumer protection rules of that state remain unaffected: this choice of law deprives you of no protection you already enjoy there.

Where the customer is a merchant, a legal person under public law or a special fund under public law, the courts at our registered office have exclusive jurisdiction over disputes arising from the contract. For consumers, the statutory rules on jurisdiction apply.

Should any provision of these terms be or become invalid, the validity of the remaining provisions is unaffected. The invalid provision is replaced by the statutory rule.